FAQs
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SHIPPING
Cea's shipping is fast (almost always guaranteed within 48 hours) and tracked, carried out by our logistics partner GLS. By providing your email and phone number, you'll receive a shipping notification and have access to a control panel where you can change the delivery address or reschedule delivery in case of missed delivery.
PAYMENT
Payments on this site are secure and protected by Shopify and can be made through Paypal, Satispay, bank transfer, and credit cards.
REFUND
You can request a refund for goods that have not undergone any customization process within 14 days of receiving the product, by emailing veronica@cea-capsule.com with your name, surname, model, size, and color of the item you wish to return.
Shipping to our production facility in Treviso is at the customer’s expense.
PRE-ORDER
When you find a pre-order garment it means that we decided to Avoid production waste and continue guarantee you a right price (avoiding to invest and then bet in advance on uncertain sales, which increase the risk and therefore our price).
The pre-order involves: 1) a pre-order period of about 2 weeks and 2) a production time that can vary from 10 to 15 working days.
By selecting this option, help us grow and invest in more and more products and in the spread of our values! In the long term by increasing the volume of the pre-order, your investment will also mean more organized and faster pre-orders!
SALES
As a sustainable brand, our prices are fair and based on ensuring the economic sustainability of the brand, considering the average customer’s purchasing power. Therefore, our profits are already extremely limited, which prevents us from applying sales as a marketing strategy or to dispose of overproduction. We produce only the quantities we really need.
However, sometimes you may find unsold items on “sale,” as we, being a small startup, cannot afford to keep unsold stock. And sometimes, managing pre-orders and very low quantities is truly impossible, so we prefer to offer you the chance to buy our products at a discounted price, while benefiting ourselves by being able to invest in future collections and experimentation!
WASHING
Our products are made to last.
To ensure they improve with use, we recommend taking care when washing, ironing, and maintaining them.
We recommend hand washing at 30° or machine washing on a delicate cycle, inside out, and with similar colors.
It’s best to dry Cea garments away from direct sunlight, pat them with a towel, and lay them flat to dry.
Do not iron prints and finishes. Our labels are screen-printed on cotton canvas with low-impact inks. Ironing should be done only after several washes and always with a fabric layer between the iron and the label.
Do not use bleach.
Do not tumble dry.
Iron inside out.